Cancellation policy

Returns & Refunds

We want you to love L'Essenziale Puro. If it isn't right for you, we'll make it right.

This policy applies to orders placed on lepurobeauty.us. Orders placed on TikTok Shop or Amazon are covered by those platforms' return policies — contact us and we'll help you through it.

30-day guarantee

You have 30 days from delivery to request a refund — whether the bottle is unopened, half used, or nearly empty. If it didn't work for your hair, that's reason enough.

How to start a return

Email us at contact@lepurobeauty.us with your order number and we'll take it from there. Most refunds are handled without needing the bottle back — we'll let you know if anything further is needed.

Damaged or missing orders

Please check your order when it arrives. If your bottle is damaged or leaking, send us a photo and we'll ship a replacement right away — no return needed.

If tracking shows delivered but your package hasn't arrived, give it 48 hours (carriers sometimes scan early), then email us and we'll investigate and send a replacement if applicable.

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since we approved your refund, email us at contact@lepurobeauty.us.

Subscriptions

Skip, reschedule, or cancel anytime — no fees, no minimum number of orders. We'll email you before each renewal so you always have time to make changes. Where you manage your subscription depends on where you ordered; see our cancellation policy for details. Orders already shipped are covered by the same 30-day guarantee above.

Questions

Email us at contact@lepurobeauty.us — we reply within one business day, in English or Spanish.